F.A.Qs

How do I know my order has been placed?

Once you have placed your order you will receive a confirmation email, this will consist of your order number, items purchase and your delivery address.

Once your order has been shipped from us, you will receive a further email with your tracking number and link to the site where you can track your delivery.

Please note there is a maximum order total of £500.

Can I amend my order?

Unfortunately we are unable to amend or cancel orders which have been processed.

What are your dispatch times?

AX Paris dispatches parcels from Monday - Friday. For next working day delivery UK customers have until 5:00pm to place their order. All orders placed after 5:00pm Monday - Friday will be dispatched the following working day. For Saturday delivery UK customers have until 5:00pm Friday to place their order. For Northern Ireland and Scotland this time is 3:00pm. Please note Saturday delivery must be selected at checkout. 

Why has my order been refunded?

In rare cases, due to high demand, an item which you have ordered may suddenly become unavailable. If this should happen, we will issue a refund to you for the item, and mark this on the invoice enclosed in your parcel. If your order contains additional items, we will dispatch the rest of your order.

Do you have a size guide?

You can view our size guide by clicking here.

How are sizes displayed on your site?

All sizes on our website are displayed in UK sizing.

Can I place a telephone order?

Sorry, but for security reasons and in order to protect customer data, we regret we cannot take telephone orders.